ERIE – LIHEAP (Low Income Home Energy Assistance Program), a federally funded program that provides financial heating assistance to customers who qualify, opened a new CRISIS Recovery Grant Program Tuesday in response to the COVID-19 pandemic. The program will remain open through Aug. 31, 2020, or until funding is depleted.

Families across Pennsylvania, many for the first time, are experiencing unexpected hardships and employment loss. A CRISIS grant can help them pay heating bills. Criteria is based on household size and income. To apply, customers should contact their local County Assistance Office (CAO). A listing of CAOs along with additional grant information can be found at:

For a household of 1, the maximum monthly gross income allowed is $1,561; for a household of 2, $2,113; for 3 $2,666; for 4, $3,218; for 5, $3,771; for 6, $4,323; for 7, $4,876; and for 8, $5,428.

National Fuel recognizes that during these unsettling times there may be instances where customers find themselves facing financial difficulties. During the COVID-19 pandemic, utility shutoffs have been suspended and customers are encouraged to call Customer Service, 1-800-365-3234, to discuss available payment programs and services.

As always, if you smell gas, leave fast! If a rotten-egg natural gas odor is present, leave the premises immediately and call National Fuel’s emergency line, 1-800-444-3130, from a different location. If you smell gas outdoors, call National Fuel’s emergency number and provide the address nearest to the site of the odor. To learn more about natural gas safety, visit