Central Pa. CVS transforms into healthcare hub for Medicare patients
(TNS) — Going to the doctor can be overwhelming for some. There’s the medical visit, the laboratory work, the prescriptions and — for those who don’t have transportation or no longer drive — just getting there can be a barrier.
But imagine if seeing your doctor, getting your lab work and filling your prescriptions could all be done in one spot. At the CVS Pharmacy store at 5001 Jonestown Road in Lower Paxton Township, all those things are now available under one roof for Medicare patients.
Over the past year, the store was renovated and the final results sure look a lot different than your average CVS. The pharmacy is still there and the store still sells over-the-counter prescriptions and health and wellness products. But you won’t find groceries,
Also gone are the greeting cards and gift items, replaced by a primary care practice, Oak Street Health, with 14 exam rooms, a medical laboratory, a large reception area, and a community room.
Oak Street Health, which was founded in 2012, has clinics across the country that serve Medicare patients. Two years ago, CVS Health acquired the company. The facility on Jonestown Road is only the third CVS in Pennsylvania to house such a clinic. The other two facilities opened last year in the Erie and Norristown areas.
CVS spokesperson Shannon Dillon explained why Oak Street Health chose the Harrisburg area for expansion.
“We saw that greater need for access to primary care and those comprehensive care services,” she said.
Oak Street Health provides” value-based care,” not “fee-based service,” Dr. Marisa Gefen, executive medical director for Oak Street Health’s Atlantic Division, said.
“Because of the way that we are paid, we are able to provide different services to different people,” she said. “And we are able to drive outcomes and improve quality of health. So we keep people healthy. We’re able to do chronic condition management. It is not based on somebody just being in front of us. We know who our patients are. They know us. And we create an engagement model where they come to us regularly and we create a space where they want to be.”
Oak Street Health is a “one-stop shop” with providers, nurses, social workers, behavioral health specialists and access to an e-consult specialist network. The company also has a 24-hour call center staffed by nurses. It even employs van drivers to pick up patients who don’t have access to transportation.
Each morning, the clinic’s employees hold a “huddle,” going over the list of patients for the day, reviewing records and past appointment summaries to set up a plan for each appointment. The CVS pharmacist is included in those discussions.
Himaswetha “Hima” Bharatha, the pharmacy manager at the CVS on Jonestown Road, said that she can provide information on the availability of potential medications for the patient as well as review a patient’s pharmaceutical history.
Clinic patients don’t necessarily have to obtain their medications through CVS but it does help with collaboration. The CVS is also still open to all customers for prescriptions, immunizations and over-the-counter medications.
“We used to be a lot bigger,” she said. “And now with the new renovation that happened, we are able to take care of these patients in a small-structured way. It does really help us get to know our patients and I’m meeting a lot more new people because of Oak Street Health.”
The long walk through the store is also gone for pharmaceutical customers. One door leads customers right into the pharmacy with a short walk past a more condensed offering of products.
The other door leads patients right into the Oak Street Health clinic. Gefen, who sees patients at a clinic in Philadelphia, said that the medication experience is one of the biggest challenges that patients have, and that impacts their outcomes and their ability to stay healthy.
“Having the pharmacy next store and under one roof and having the pharmacist being able to coordinate with the care teams … really does improve what we’re able to offer to our patients,” she said.
The clinic also employs community outreach workers who arrange activities in the clinic’s community room, including bingo, and exercise and educational programs.
The clinic is generally open from 8 a.m. to 5 p.m. Monday through Friday. About 30 to 50 people will work there. It isn’t an urgent care center but does provide urgent access for its patients when needed, Gefen said.
Oak Street Health accepts all forms of Medicare, including Original Medicare Part B, select Medicare Advantage plans, Medicare Supplement or Medigap plans and Medicare-Medicaid Plans.