HARRISBURG — Attorney General Dave Sunday announced a settlement with Home365 LLC regarding the Las Vegas-based property management company’s alleged failures to timely address Pennsylvania tenants’ maintenance needs.

The settlement, in the form of an Assurance of Voluntary Compliance, also alleges Home365 failed to return tenant security deposits.

The company used an artificial intelligence-based platform to assist its operations. Consumers complained that the platform was responsible for delays, as well as the company’s leasing of unsafe housing.

“As artificial intelligence finds its way into many aspects of modern society, it is imperative that those choosing to use this new technology ensure it is working effectively,” Attorney General Sunday said. “This company left many tenants waiting for fixes to water and sewage leaks and structural flaws, and failed to return security deposits to others. This outcome is another demonstration of my office fulfilling its core mission to protect consumers.”

Under the terms of the settlement, Home365 will pay $45,000 to the Office of Attorney General, including $30,000 in consumer restitution and $15,000 in costs. As a result of this settlement, the commonwealth will distribute refund checks to consumers – who have already filed a complaint – ranging from $375 to $10,450.
Additional consumers have 90 days to file a complaint with the Bureau of Consumer Protection to be eligible for restitution.