The Upgraded 911 system offers AI-driven insights, rich media, intelligent call management, seamless integrations, and secure government cloud infrastructure
NEW YORK, March 11, 2025 /PRNewswire/ — Carbyne®, a global leader in public-safety technology, is excited to announce that Tularosa Basin Regional Dispatch Authority (TBRDA) has selected Carbyne’s APEX platform for its 911 call handling services. This state-of-the-art, cloud-native Next Generation 911 (NG911) call-handling system will empower TBRDA with advanced pinpoint location services with breadcrumbs technology, text-to-911, live video to 911, remote call-taking capabilities, AI-powered immediate translation and transcription capabilities, and comprehensive analytics.
Alamogordo, NM, a village under the trees, has a unique terrain and community. Nestled at the bottom of the Sacramento Mountains, Alamogordo is the gateway to Ruidoso and the Lincoln National Forest, and encompasses the Mescalero Indian Reservation, the White Sands Monument, Alamogordo, Fort Bliss, Holloman Air Force Base and the White Sands Missile Range.
Alamogordo has maintained its small community feel over the years. By upgrading their 911 centers with Carbyne APEX’s advanced features, residents can enjoy their close-knit lifestyle with the latest advancements in emergency response. Residents can now provide live video to dispatchers to receive remote help during an emergency until help arrives, as well as text-to-911 when unable to call. With a surge of tourists visiting the area’s national parks, pinpoint location services—offering precise latitude and longitude coordinates—along with breadcrumb technology for tracking moving vehicles, will be crucial for those in emergencies who cannot relay their location.
“Carbyne offers outstanding tools for our 911 center that are also user-friendly. These tools are easily accessible, allowing us to deliver the highest quality service to our citizens. AI will be a major tool for us, especially being so close to the border and having a high Spanish-speaking population,” said Deputy Director Hilton Chapman, “Carbyne has been with us throughout this whole process and has made sure that we are prepared for our go-live.”
Amir Elichai, CEO of Carbyne, further explained, “It was important for Carbyne to help TBRDA provide the highest level of 911 preparedness to maintain Alamogordo’s unique historical character. Carbyne is committed to providing the latest in public safety technology to tackle the challenges of remote communities and diverse terrain. We understand that during an emergency, every second counts. By providing TBRDA with pinpoint accurate location services, eyes on the ground to first responders, and text-to-911, their emergency call center is better equipped to provide fast care. We are excited to be working with TBRDA to help them provide care to their community, when they need it most.”
About Carbyne
Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year, all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live, actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Learn more at Carbyne
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SOURCE Carbyne Ltd.
