Home Online Features UT Haslam Researcher Finds Retailers Must Explain Restricting Purchase Returns or Face Customer Wrath

Alla Koala

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January 8, 2025

UT Haslam Researcher Finds Retailers Must Explain Restricting Purchase Returns or Face Customer Wrath

By University of Tennessee, Knoxville's Haslam College of Business

KNOXVILLE, Tenn., Jan. 8, 2025 /PRNewswire/ -- 'Tis the season for returns. Merchandise returns from the 2024 holiday season are projected to total $160 billion, which is just a fraction

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