WARREN — J.D. Power and Associates has ranked Northwest Savings Bank as highest in customer satisfaction in the Mid-Atlantic Region, according to the firm’s U.S. Retail Banking Satisfaction Study.

The study, conducted quarterly from April 2013 to this January, analyzes the overall satisfaction customers have with their retail banking experience based on account activities, account information, facility, fees, problem resolution and product offering. Northwest received the highest satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York state, New Jersey, Delaware, Maryland, Virginia and Washington, D.C. Northwest was also ranked highest from 2010-12.

“Receiving our fourth award in five years from J.D. Power for being highest ranked in our six-state region is an incredible honor,” said Steven G. Fisher, executive vice president of banking services for Northwest. “Today, customers have higher expectations of service providers. It is our goal to continue to exceed customer expectations and build our brand as leaders in customer experience, serving our customers and communities as trusted financial advisors. The award confirms that we are on the right path.”

Northwest officials said in addition to the recognition by J.D. Power, the bank was named to the 2014 “Bank Honor Roll” by Keefe, Bruyette & Woods. The list consists of the 31 top performing banks in the country over the last 10 years. Northwest was also recently included on Forbes’ 2014 list of “The Top 50 Most Trustworthy Financial Companies in America,” based on the transparency of the bank’s financial reporting and strong governance practices.

Northwest operates 165 community banking locations in Pennsylvania, New York state, Ohio and Maryland, including branch offices in Bradford and the surrounding region.